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Professional ​info​​

Over 12+ years of experience working in a variety of industries with success in developing and maintaining professional relationships and delivering innovative and practical solutions and products to new and existing clients. I excel in winning new business through building quality relationships through which I deliver services more efficiently and cost-effective than the competitors. Determined to consistently achieve success, I have a longstanding history of accolades by which I have fostered professional growth and continued success.

Work Experience​

Rope Access Middle East
Rope Access Middle East
MANAGING DIRECTOR  

Jan 2019 - Present 

 

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Enterprising, extroverted and customer-focused sales leader with a natural ability for building new business and forging loyalty with clients, vendors and external business partners. Identifies and capitalizes on emerging business ventures to propel an organization to the top tier of its industry. Motivational management style with a proven history of building, guiding and retaining high-performance teams to develop and implement strategies for accelerated growth. Strives to optimize operations, reduce costs and improve service quality while strengthening the bottom line.

Q Avalon
HEAD OF OPERATIONS DEPARTMENT 

Feb 2018 - Sep 2018 

 

 

Driving operations development efforts, profit & loss oversight, staff development & leadership to expand shareholder value also achieve organizational goals. Through my experience, I have become adept in overseeing a wide variety of operational within fiscal responsibilities to ensure optimal business performance and realize substantial revenue enhancements. My additional success in managing and mentoring teams positions me to make a significant contribution to the organization.

 

  • Design Operations Plan, innovate new automated system and implement into operations department that will allow the company to be more productive, efficient & competitive in the market. 

  • Setting up a target to help company goals to raise market share by 12-15% end of 2020.

  • Develop new services and products for the company that clients and customer will have more option of choices.

  • Establish a department that will help to receive all the require credential / qualifications for the company.

  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.

Spider Access Logo

Skills

Contact and Management

Strategic Planning

Sales and Marketing Initiatives

Branding and Profitability

Strategy Development

Project Planning

Customer Service 

Languages

English

Bangla

Hindi

Spider Access
DIRECTOR - CORPORATE SERVICES 

April 2014 - September 2017

 

 

Provide quality and effective client management, lead team development initiatives and maintain high-profile influential relationships with key-decision makers while ensuring all plans in the client’s organization are compatible with the adapted plan in order to best reflect changes in both the business and market.

 

  • Revise and upgrade the staff position descriptions and created needed support positions.

  • Create incentive program for the customer service department for quality and effective client management.

  • Lead team development initiatives and maintain high-profile.

  • Manage a portfolio and provided solutions of existing clients and their companies.

  • Manage and monitored all assets held within trust and company structure under management.

  • Monitor and manage investment portfolios and assets held within a trust/company structure.

  • Supervise daily work performed by junior staff and provided training and guidance.

Spider Access Logo
Vertico Xtreme
SALES & MARKETING MANAGER

January  2014 - August 2017

 

 

Vertico-X-treme provides its clients with quality inspection, repair and maintenance services. All work is completed in accordance with internationally recognized safety regulations to world-class client quality/expectations, using IRATA certified & trained technicians and industry requirements. We provide a wide range of inspection, maintenance and repair requirements for the Offshore and Onshore Oil & Gas, Petrochemical, Power Generation, Transportation/Communications, Pulp & Paper, Environmental and Commercial Property.

 

  • Responsible for planning new market entry plans, and negotiations ensuring the club's overall value.

  • Dedicate significant time to improve marketing innovation and quality improvement to continue meeting monthly quotas.

  • Performs sales activities on major accounts and negotiates sales price and discounts in consultation with management.

  • Accountable for the overall management and strategic direction of assigned territory/offices.

  • Manage accounts receivable, negotiate financial plans, review and analyze reports/billing.

  • Manage personnel on development sales volumes and sales support staff.

  • Reviews progress of sales roles throughout the company, including accurately forecasting annual, quarterly and monthly revenue streams.

  • Formulates all sales policies, practices and procedures; develops strategic plans to ensure revenue growth in all company’s products.

Rope Access Vertico Xtreme
Spider Access
SENIOR CORPORATE SERVICE MANAGER

March 2012 - March 2014

 

 

Strategic Market Planning:

Research market trends to reflect accounts in order to analyze and adapt strategies to proactively prepare for the changing trends while managing objectives and plans through field teams and internal associates providing overall Employee Relation Management and ongoing Risk Assessment and Analysis 

 

Client Services:

Oversee client services from the preparation of technical and commercial proposals, pricing and tender preparation to plan implementation and progress reports for new and existing clients. Ensure realization of additional opportunities, participate in contract renewal efforts, and present effective implementation of business plans as applicable to each site. 

Customer Service and Communication: Demonstrate strong customer service skills in order to achieve and exceed expectations while maintaining high-level communication between all clients and potential customers in addition to the Owner Associations, construction companies, building owners and FM service providers to further develop permanent and mutually beneficial relationships. 

 

Financial Acumen:

Manage the financial performance of the service delivery at each site by providing consistent cost-management and control through maintaining a sound knowledge of market trends, costs, and the implementation of daily financial planning. Negotiate and provide strong price principles to each client and contract as required and based on area market trends and effective cost-analysis. 

 

Management:

Create monthly reports and provide updates to the company and the clients in addition to ensuring registration with Owner Associations, construction companies, building owners, government services and FM service providers. Ensure commercial negotiations after RFQ. declarations, coordinate technical site visits, and support pull through and cross-account companies.

 

  • Researched market trends to reflect accounts in order to analyze and adapt strategies.

  • Oversaw client services from the preparation of technical and commercial proposals.

  • Implemented business plans as applicable to each site.

  • Demonstrated strong customer service skills in order to achieve and exceed expectations while maintaining high-level communication between all clients and potential customers.

  • Managed the financial performance of the service delivery at each site by providing consistent cost-management and control.

  • Ensured that all services related activities are performed in an efficient, timely and professional manner

Spider Access, Rope Access
Spider Access
CORPORATE SERVICE MANAGER

March 2011 - February  2012

 

 

Serve as key representative and liaison with both client and the company to manage work orders, implementation of orders, and providing quality customer service with keen awareness of legality and business development.

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  • Mentored and coached service provider onsite leads to be successful and develop the skills necessary to serve as the future model for this activity.

  • Advised on financial matters, facility upgrades and staff management.

  • Analyzed problems and find solutions, including assisting with budgets and financial projections.

  • Coordinated, analyzed research and planning strategies; developed and implemented policies.

  • Developed and managed administrative resources to take important administrative decisions.

 

Strategic Planning:

Responsible for Project and Operational Planning for all existing clients to include the coordination of complete service schedules to ensure timely 
completion of all projects and associate reports. Manage and develop sites through effective induction, training and development, and annual appraisals to ensure projects are managed within the contract agreement and scope of work. 

 

Customer Service and Communication:

Responsible for building and maintaining customer relationships at the sites by communicating product services and work completion in addition to providing advice to the client on FM matters. Foster relationships with the client, the FM service provider and other vendors to develop permanent and mutually beneficial relationships. 

 

Safety and Risk Management:

Manage all emergency procedures for the sites in addition to accident and incident reporting. Proactively manage risk by ensuring all Healthy, Safety, and Environmental requirements are in-practice through the use of proper site packs and the maintenance of all equipment.

Spider access Rope Access
Transguard Group
Transguard Group
HUMAN RESOURCES COORDINATOR

January 2010 - February  2011

 

 

Contribute to the overall success of a superior workforce by providing an employee- oriented culture of high-performance that emphasizes empowerment, quality, productivity and goal-attainment through all recruiting, hiring and developmental procedures.

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  • Freed up human resources bandwidth for planning and execution of strategic initiatives by increasing utilization of self-service tools.

  • Improved focus of retention and recruitment efforts by generating ad-hoc organizational turnover and employee demographic reports, identifying target groups more accurately.

  • Decreased new employee ramp-up time by coordinating logistics and supporting delivery of new-hire onboarding.

  • Obtained required approvals from CFOs regarding all HR procedures.

  • Maintained and update company’s organizational charts.

Malik Group
Malik Group
HUMAN RESOURCES OFFICER

September 2008 - December 2010

 

 

Effectively manage staff welfare and development in addition to recruitment policies, personnel files and the accuracy and maintenance of the database to ensure compliance on all departmental levels.

 

  • Examined employee records to answer inquiries and provide information to authorized persons.

  • Planned and coordinated department presentations and training sessions to adhere with HR policies and procedures.

  • Prepared postings for exempt and non-exempt job vacancies.

  • Reviewed, audited and verified monthly benefit invoices and ledgers for monthly meetings.

  • Acted as a workable resource for managers in the event of performance management issues, development, staff promotion and appraisals.

Mukti Cox's Bazar, NGO
Mukti Cox's Bazar
INFORMATION TECHNOLOGY DEVELOPER

March 2005 - July 2008

 

 

Proactively manage all aspects of IT from user management and trouble-shooting to training, desktop applications, and local area networks. 

Maintain an extensive and ongoing knowledge of: Microsoft Windows service 2000, 2003, Microsoft 2000, 2003, 2007, wired and wireless networking, graphic design, desktop and server hardware, antivirus and remote support products.

 

  • Analyzed end user needs and then develop software to meet their needs.

  • Developed features across multiple applications, reviewing codes for quality and adherence to standards.

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